Pursuant to our required regulations by the Federal Trade Commission’s “Red Flags Rule,” MiEnergy’s Policy #208 Identity Theft Prevention Program outlines the protection of our members’ information. MiEnergy will not provide information to anyone whose name is not on the account. For example, if the account is in the wife’s name, the spouse cannot be given any information on the account. If a member wishes others to receive information on the account, they can either request that the account be converted to a joint membership or they can complete an “Authorized Contact Form” listing those that can receive account information. (This form is available on-line here.)
When members call in to request information on their account, they will be asked to verify their identity by providing information stored on their account such as the last four digits of their social security number or an answer to a secret question they have previously provided. If someone has been given authorization to receive information on a member’s account (we have received written authorization from the member), they will also need to verify their identity and provide the member’s stored information to allow MiEnergy to disclose any account information to them.