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Privacy policy

Pursuant to our required regulations by the Federal Trade Commission’s “Red Flags Rule,” MiEnergy’s Policy #208 Identity Theft Prevention Program outlines the protection of our members’ information. MiEnergy will not provide information to anyone whose name is not on the account. For example, if the account is in the wife’s name, the spouse cannot be given any information on the account. If a member wishes others to receive information on the account, they can either request that the account be converted to a joint membership or they can complete an “Authorized Contact Form” listing those that can receive account information. (This form is available on-line here.)

When members call in to request information on their account, they will be asked to verify their identity by providing information stored on their account such as the last four digits of their social security number or an answer to a secret question they have previously provided. If someone has been given authorization to receive information on a member’s account (we have received written authorization from the member), they will also need to verify their identity and provide the member’s stored information to allow MiEnergy to disclose any account information to them.

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©2021 MiEnergy Co-op. Minnesota. Iowa. My electricity. My cooperative..

  • Home
  • Member Center
    • Paying your bill
      • Budget billing
      • SmartHub
      • How to pay your bill
    • About MiEnergy
    • Utility Scams
    • Your account
      • Capital credits
      • Complaint procedure notice- IA
      • Meter reading- Iowa
      • MyMeter
      • Rates
      • Forms
    • Energy assistance
      • Cold weather rule- MN
      • Customer rights & responsibilities- IA
      • LIHEAP- Iowa
      • Military personnel law- MN
      • RECare
  • Community
    • GreenTouch
    • Operation Round Up
    • Scholarships
    • Youth Tour
    • Economic Development
  • Electric Service
    • Cable locating
    • Easement confinement/release request form
    • Energy assessments
    • New electric service
    • Service Transfers
    • Outdoor lighting
    • State inspectors
    • Structure moving
    • Tree trimming
  • Programs and Products
    • Programs
      • Community Solar
      • Co-op Connections
      • Evergreen
      • Member-owned generation
      • Electric Vehicle Charging
      • Summer shift
    • Products
      • Security systems
      • Water heaters
  • Energy Efficiency
  • News & Education
    • News
      • News releases
      • MiNews
      • Annual reports
      • Bill inserts
      • Living with Energy in Iowa
    • Education
      • Renewable Energy
      • Grassroots/Legislative
      • Electric safety
      • Stray voltage guides
      • KidsZone